Hintora.
Legal

Terms of Service

Effective date: March 22, 2026Last updated: March 22, 2026

These Terms of Service (“Terms”) govern your access to and use of Hintora (the “Service”), operated by Hintora (“Company,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms.

1

Eligibility

You must be at least 13 years old and able to enter into a legally binding agreement to use the Service.

2

Accounts

You may need to create an account or sign in using a third-party provider such as Google. You are responsible for maintaining the security of your account and for all activity under it.

You must provide accurate information and keep it up to date.

3

The Service

The Service provides AI-assisted functionality, which may include processing prompts, screenshots, files, or other user-submitted content through third-party AI providers in order to generate outputs or assist with tasks.

We may change, improve, suspend, or discontinue any part of the Service at any time.

4

Third-party Providers

Parts of the Service rely on third-party providers, including authentication providers, payment processors, and AI/model providers such as OpenAI, Google/Gemini, and Hugging Face. Those providers operate under their own terms and privacy policies.

We are not responsible for outages, delays, or failures caused by third-party services outside our reasonable control.

5

AI-generated Output Disclaimer

The Service uses artificial intelligence and automated systems. Outputs may be incomplete, incorrect, or unsuitable for your specific use case.

You are responsible for reviewing and verifying any output before relying on it. The Service must not be used as a substitute for professional advice or for high-risk, safety-critical, medical, legal, financial, or emergency decisions.

6

User Content

You may submit prompts, screenshots, text, images, files, or other content (“User Content”) to the Service.

You represent and warrant that:

  • you own or have the necessary rights to submit the User Content,
  • your User Content does not violate any law or third-party rights,
  • you will not submit content that is unlawful, infringing, abusive, malicious, or harmful.

You grant us a limited, non-exclusive, worldwide license to use, transmit, process, and display User Content solely as necessary to operate and provide the Service.

7

Acceptable Use

You agree not to:

  • use the Service for unlawful purposes,
  • reverse engineer, copy, resell, or exploit the Service except as allowed by law,
  • interfere with the security or operation of the Service,
  • upload malware, harmful code, or abusive content,
  • use the Service to violate privacy, intellectual property, or other rights of others,
  • attempt to bypass rate limits, access controls, or safety controls.
8

Subscriptions and Billing

Certain features may require a paid subscription.

By purchasing a subscription, you authorize Polar to charge the applicable fees, taxes, and renewal charges unless you cancel before the next billing date.

Unless stated otherwise, subscriptions renew automatically for the same billing period.

You are responsible for any applicable taxes, duties, or similar governmental charges.

9

Refund Policy

Refunds are available only where the subscription has not been used at all.

A user is eligible for a full refund only if:

  • the subscription was purchased, and
  • the user has not used the Service in any way.

For purposes of this policy, “used” means any actual use of the paid Service, including but not limited to:

  • submitting any prompt,
  • uploading or submitting any screenshot, image, or file,
  • sending any request through the Service,
  • receiving any generated output,
  • consuming any credits, quota, or billable usage,
  • making any live or API-backed use of paid functionality.

Once any usage has occurred, the subscription becomes non-refundable, except where a refund is required by applicable law.

Where EU consumer law applies, consumers may in some cases have a statutory withdrawal right for online purchases. However, for digital content or digital services, that right can be limited or lost once performance begins with the consumer's prior express consent and acknowledgment, to the extent permitted by applicable law.

10

Intellectual Property

The Service, including its software, design, branding, and underlying technology, is owned by us or our licensors and is protected by intellectual property laws.

These Terms do not transfer any ownership of the Service to you.

11

Feedback

If you provide suggestions, ideas, or feedback, we may use them without restriction or compensation to you.

12

Suspension and Termination

We may suspend or terminate your access to the Service immediately if:

  • you violate these Terms,
  • we believe your use poses legal, security, or operational risk,
  • required by law,
  • a third-party provider materially restricts or prevents the provision of the Service.

You may stop using the Service at any time and cancel your subscription in accordance with your billing settings.

13

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We do not guarantee that the Service will be uninterrupted, error-free, secure, or fully accurate.

14

Limitation of Liability

To the maximum extent permitted by law, Hintora and its directors, officers, employees, affiliates, partners, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, goodwill, or business opportunities arising out of or related to the Service.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service shall not exceed the greater of:

  • the amount you paid us for the Service during the 12 months before the claim arose, or
  • EUR 100.

Nothing in these Terms limits liability that cannot legally be excluded.

15

Indemnity

You agree to indemnify and hold harmless Hintora from claims, damages, liabilities, and expenses arising from:

  • your use of the Service,
  • your User Content,
  • your violation of these Terms,
  • your violation of any law or third-party rights.
16

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the Service after changes take effect means you accept the updated Terms.

17

Governing Law

These Terms are governed by the laws of Bulgaria, excluding conflict of law rules.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria, except where mandatory consumer protection law provides otherwise.

18

Contact

For legal or support questions, contact:

Valchy AI EOOD

contact@hintora.ai

Silistra 8, floor 2, 1527, Sofia, Bulgaria